If we can consistently receive another person's poor behaviour as evidence of their inner struggles, pain, and unmet needs, then their behaviour becomes transformed from something directed to US into something reflecting THEM.
This shift in perception disarms our anger and frustration - allowing us to respond from a place of observation rather than indignation.
Observation invites insight and wisdom.
Insight and wisdom connects us to the grace of spirit.
Spirit transmits compassion.
Compassion helps to heal both the recipient and the giver.